Frequently Asked Questions
Your Questions Answered
1. When will my order arrive?
Shipping usually takes 7–15 business days, depending on your location. You will receive a tracking number once your order is processed so you can follow your package at any time.
2. Do you offer refunds or returns?
Yes! If your item arrives damaged, defective, or incorrect, we offer a hassle-free replacement or refund. Please contact our support team within 7 days of delivery with photos of the issue.
3. How do I track my order?
Once your order ships, you will receive a shipping confirmation email with your tracking number. You can enter the tracking number on our Tracking Page to see real-time updates.
4. Are your products safe for all skin types?
Yes, our beauty products are carefully selected to be safe, gentle, and suitable for most skin types. However, we recommend doing a small patch test first if you have sensitive skin.
5. Can I change or cancel my order after placing it?
Orders are processed quickly, but you can request a change or cancelation within 12 hours of placing your order. After that, the order may already be shipped and cannot be modified.
